LRN0057 - Extraordinary Customer Service
Course Description
Transform your customer service into something extraordinary and separate yourself from your competition. As a result, more repeat business will improve your bottom line. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You will take away a customer service plan that will help you focus on the key elements of success.
Course Outline
Unit 1: Understanding Your Customer-
Why customer service is important
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Knowing your customer
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Customers are constantly evaluating you
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Basic customer service skills you may not have thought of
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Analyzing customer contacts
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Developing internal customer targets
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How to easily exceed your customers' expectations
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What is working for your customers
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Re-engineering your process
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Ways to give the best information
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Handling complaints
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Tweaking the customer's experience
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Telling the world how great you are
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Having fun
About Your Instructor
Greg Marsello has worked for over 40 years with organizations to implement extraordinary customer service best practices and strategies. Over 35 weeks a year he travels North America visiting organizations wanting to improve productivity and performance. Greg facilitates experiences on customer service and team building. He has worked with businesses, non-profits, churches, government agencies and a variety of different organizations.
Learner Outcomes
Upon successful completion of the course, you will:- Upon successful completion of this course, you will:
- Know how no one succeeds without attracting and keeping loyal customers
- Be able to describe the important distinction between hearing and listening
- Have the knowledge of the importance of Web-based customer service
- Be able to categorize customer turnoffs and reduce the related problems.
- Be able to discuss the importance of exceeding customer expectations
Notes
Course Objectives- To provide those interested clarity on how no one succeeds without attracting and keeping loyal customers
- To articulate how to get customers beyond mere satisfaction and develop customer loyalty
- To address the important distinction between hearing and listening
- To emphasize why feedback is so important
- To present the importance of Web-based customer service
- To identify and reduce customer turnoffs
- To recognize the importance of exceeding customer expectations
Testimonials
"This course has been extremely beneficial to me as it enabled me to focus on the aspects of customer service that we normally take for granted." - Mrs. Eulampia Polius-SpringerApplies Towards the Following Digital Badges
- Customer Service Digital Badge - Online : Required Courses