LBS0100 - Continuous Improvement for Professionals
Course Description
Continuous improvement (CI) helps you work smarter and scale sustainably to propel your business forward. In this workshop, you’ll explore CI strategies to streamline processes, improve customer satisfaction, boost ROI, and empower your team to drive ongoing business success.
Course Outline
- Context: Why Do We Need Continuous Improvement?
- The Continuous Improvement Mindset
- History and Evolution of Continuous Improvement Methods
- Most Widely Used CI Methods
- Plan-Do-Check-Act (PDCA)
- Total Quality Management (TQM)
- Lean
- Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) Methodology
- New and Evolving CI Methods
- Agile Sigma© - Business Process Optimization method
- Workflow Automation Tools & Platforms
- BPMS (Business Process Management Systems)
- Digital Transformation
- Artificial Intelligence (AI) Methods and Tools
- RPA/MIPI/ACM (Robotic Process Automation/Model-based Process Improvement/Adaptive Case Management)
- Selecting CI Method(s) to Meet Your Needs
Learner Outcomes
- Knowledge and understanding of Agile Leadership concepts and methods.
- An understanding of how business leaders can benefit from an Agile Leadership mindset.
- The means to take steps to establish and foster an Agile Culture across organizations and teams.
About Your Instructor
Timothy T. Gaffney graduated from Northwestern University with a BS in Industrial Engineering and worked over 35 years in the Engineering and Telecommunications industries. As a Certified Six Sigma Black Belt, Tim delivered significant increases in revenues on multiple projects. As an Agile Scrum Master, Tim led efforts that provided rapid, expert team-driven updates via enhanced workflows to improve the customer service process significantly.
As an active retiree since retiring in 2013, Tim provides training and consulting services for Six Sigma, Lean, Project Management, and Agile Sigma© (a new methodology Tim developed and launched in 2017). Tim is currently providing services directly to clients and through Harper College Community Education, customized training with Harper Business Solutions, and via other local community college business outreach programs.
Scholarship Opportunity
This workshop is part of a scholarship program through the Strengthening Workforce Skills program, funded by the Illinois Community College Board (ICCB)'s Noncredit Strategies at Work grant.
Apply here to find out if you are eligible for a scholarship. Funding is limited.
Related Courses:
Notes
Applies Towards the Following Digital Badges
- Business Growth Badge : Business Growth