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Course Description

Enhance your communication skills to interact more effectively with superiors, colleagues, team members, customers, and vendors. Effective communication improves overall job performance and success at the workplace. Learn how to engage in productive meetings, communicate through conflict, and interact appropriately with your peers.

Course Outline

Lesson 1: Interacting with Others

  • Understand the Communication Process
  • Apply Core Communication Skills
  • Observe Nonverbal Communication

Lesson 2: Building Positive Relationships

  • Create Connection
  • Adapt Appropriately to Different Communication Styles
  • Accommodate Diversity

Lesson 3: Considering Organizational Communication Systems
Analyze Organizational Culture
Ensure Communication Flows Effectively

Lesson 4: Communicating with Peers
Interact Effectively with Peers
Work Productively in a Group
Engage in Productive Meetings
Lead a Team

Lesson 5: Communicating with Supervisors
Communicate with Different Supervisor Styles
Discuss Important Topics with Your Supervisor

Lesson 6: Communicating with External People
Interact Effectively with Customers
Work Productively with Vendors

Lesson 7: Communicating During Conflict and Change
Communicate Through Conflict
Communicate Through Change

Learner Outcomes

  • Interact productively with others in the workplace on a day-to-day basis.
  • Write effective emails and business letters.
  • Communicate with peers, supervisors, and external stakeholders.
  • Build positive relationships with diverse individuals.
  • Consider organizational communication systems.
  • Communicate effectively during conflict and change.
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Thank you for your interest in this course. While we currently do not have a section open for enrollment, we invite you to join us the next time the class is offered. To ensure you don’t miss out, please complete a Course Inquiry and we’ll be sure to notify you as soon as the next enrollment opens.
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