LBS0098 - Effective Interpersonal Communication for Business Professionals
Course Description
Enhance your communication skills to interact more effectively with superiors, colleagues, team members, customers, and vendors. Effective communication improves overall job performance and success at the workplace. Learn how to engage in productive meetings, communicate through conflict, and interact appropriately with your peers.
Course Outline
Lesson 1: Interacting with Others
Understand the Communication Process
Apply Core Communication Skills
Observe Nonverbal Communication
Lesson 2: Building Positive Relationships
Create Connection
Adapt Appropriately to Different Communication Styles
Accommodate Diversity
Lesson 3: Considering Organizational Communication Systems
Analyze Organizational Culture
Ensure Communication Flows Effectively
Lesson 4: Communicating with Peers
Interact Effectively with Peers
Work Productively in a Group
Engage in Productive Meetings
Lead a Team
Lesson 5: Communicating with Supervisors
Communicate with Different Supervisor Styles
Discuss Important Topics with Your Supervisor
Lesson 6: Communicating with External People
Interact Effectively with Customers
Work Productively with Vendors
Lesson 7: Communicating During Conflict and Change
Communicate Through Conflict
Communicate Through Change
Learner Outcomes
- Interact productively with others in the workplace on a day-to-day basis.
- Build positive relationships with diverse individuals.
- Consider organizational communication systems.
- Communicate with peers.
- Communicate with supervisors.
- Communicate with external people.
- Communicate during conflict and change.