Course Description

Learn the systems and procedures required for managing an office and the importance of high standards in the provision of customer service. Gain an understanding of the dynamics of overseeing office operations and in ensuring staff are equipped to address client and operational needs. Learn the how to create, manage, and maintain a focused and efficient office environment.

Course Outline

  • Introduction to Office Management
  • Office Management Tools and Systems (Data Entry)
  • Managing an Office (Operations, Staffing, Supplies)
  • Managing Employees
  • Working with Suppliers and Vendors
  • Client interaction and Customer Service
  • Event and Staff Planning
  • Department Budgets
  • Office Safety

Learner Outcomes

  • Understand Office Management, Tools and Systems
  • Manage Office Operations
  • Identify and implement Staffing Needs
  • Manage suppliers and vendors
  • Address Employee Performance and training needs
  • Ensure quality customer service
  • Understand departmental financial responsibilities
  • Represent department in presentations and events
  • Ensure Office Safety measures are in place and understood by staff
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