Loading...

Course Description

Businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments. In contemporary business environments, information overload makes it necessary for you to communicate clearly and concisely. Trying to make sense of a disorganized email message can be frustrating given the number of emails you have to answer daily. By analyzing your audience, organizing your writing, and employing effective persuasive techniques, your writing will make an impact.

Course Outline

Lesson 1: Writing Effective Business Communication

  • Write Strong Sentences
  • Organize Your Content
  • Analyze Your Audience

Lesson 2: Writing Email and Other Electronic Communication

  • Write an Email
  • Write Instant Messages and Text Messages

Lesson 3: Writing Common Business Documents

  • Write an Internal Announcement
  • Write a Routine Request
  • Write a Response to Routine Requests
  • Write a Complaint
  • Write a Positive Response to Customer Complaints
  • Write Bad-News Messages

Lesson 4: Writing a Business Letter

  • Write a Business Letter
  • Write a Thank-You Letter

Lesson 5: Writing Business Proposals

  • Persuade Your Audience
  • Write an Executive Summary
  • Use Visuals

Learner Outcomes

  • Identify techniques to write effective business communication.
  • Write electronic communication that is clear, concise, and appropriate in a business context.
  • Apply the writing principles you have studied to specific business situations and learn to address the needs of a particular audience.
  • Use your writing and diplomatic skills to create formal business letters.
  • Use basic persuasive strategies that will allow you to plan and deliver effective proposals.
Loading...
Enroll Now - Select a section to enroll in
Section Title
Effective Business Writing
Type
In-Person
Days
T, Th
Time
9:30AM to 12:30PM
Dates
Sep 17, 2024 to Sep 19, 2024
Schedule and Location
View Details
Contact Hours
6.0
Location
  • Harper Learning & Career Center, Prospect Heights
Course Fee(s)
Tuition and Fees non-credit $250.00 Click here to get more information
CEUs
0.6 CEUs
Instructors
Required fields are indicated by .