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Course Description

Explore the fundamentals of becoming an effective manager. Examine effective methods of communication, problem solving, delegation, and motivation. Understand the different roles involved on the team, develop capabilities of all team members, and address issues as soon as they surface. Individuals taking this course may be business professionals who are either at the managerial level or, are interested in becoming team leaders. General end-user computer, Microsoft Office and Internet skills recommended.

Course Outline

Lesson 1: Developing as a Manager
Identify Effective Manager Roles
Develop Personal Skills

Lesson 2: Communicating Successfully
Communicate Without Talking
Manage Better by Listening
Assert to Achieve

Lesson 3: Cultivating Great Teams
Create an Invincible Team
Inspire Team Success
Run Team Meetings
Resolve Conflicts Positively

Lesson 4: Empowering Your Workgroup
Delegate for Results
Coach for Achievement
Optimize Staff Performance

Lesson 5: Creating Successful Solutions to Problems
Identify and Define the Problem
Determine the Root Cause
Identify a Solution
Implement Solutions Decisively

Learner Outcomes

  • Determine roles a manager must fill on a team, and explore the key areas of personal development
  • Discover how to detect silent messages through body language and other means of nonverbal communication
  • Boost your listening skills through active listening
  • Discover stages of team development and how to motivate your team
  • Examine the need for regular team meetings and how to resolve conflict
  • Empower a workgroup through delegation and coaching, and optimize staff performance
  • Discover approaches of identifying problems and determining their root cause
  • Explore techniques to identify and implement solutions effectively
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