Gain skills to be an effective team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. These skills will guide you to find your voice and communicate effectively in workplace interactions, making day-to-day interactions run smoothly.
Login information will be sent to your email three days prior to the start of class.
About Your Instructor
Course OutlineUnit 1
Learner OutcomesBy the end of the course you will:
Understand your communication style and how it connects to others’ in the workplace
Learn how to adapt your communication style to best fit your personality
Apply skills that facilitate respect and inclusion in workplace interactions
Maintain composure throughout difficult topics and circumstances
Identify four communication styles and how they apply to the workplace
Develop effective communication strategies that fit your temperament and personality style
Understand barriers to effective communication and how to address them
Establish strategies to build bridges and communicate with confidence and ease
Applies Towards the Following Digital Badges
- Workplace Conflict Solutions Digital Badge : Workplace Conflict Solutions Digital Badge