Course Description

Today, several distinct generations are represented in the workforce. Discover what motivates each generation at work, what messages and incentives they value, and how they prefer to communicate. Identify practical strategies to help your manage Boomers, Gen X'ers, and Gen Y'ers more effectively.

Course Outline

Unit 1
What makes these generations different
-The transition from the Industrial Age to the Internet Age
-How society shapes us
-Who are the Boomers?
-Who are Xers?
-Who is Gen Y?

Unit 2
Evolving standards of hard work and success
-Knowledge work and the value of time
-Time as key to profitability
-The focus on outcomes
-The problem with meetings
-A new type of leadership

Unit 3
What motivates generations at work
-Monetary and non-monetary rewards
-Key role of the “boss”
-A balanced life
-Lateral career moves
-Second careers
-Supporting social causes
-Retirement reservations

Unit 4
Work styles and technology
-Customizing work styles and processes
-Peak work time and place
-A new role for technology and work
-Working collaboratively
-Modern recruitment



Learner Outcomes

Upon successful completion of the course, you will:
  • Be able to recognize Boomer, Gen X and Gen Y generational behaviors and interpret their meanings correctly
  • Be able to correctly interpret the language of Boomer, Gen X and Gen Y generations
  • Be able to identify ways to adjust your own communication and leadership style to interact more effectively with members of different generations
  • Be able to explain the relationship between changes in the broader society and the shaping of generational values and behavior
  • Be able to suggest strategies, other than monetary, to motivate and reward today’s workforce.
  • Be able to communicate more effectively with Boomers, Gen Xers and Gen Yers
  • Be more successful in working with people in different generations


Course Objectives
  • To identify behaviors characterizing Boomers, Gen Xers and Gen Yers
  • To identify myths about Gen X and Gen Y and understand why they have developed
  • To analyze the relationship of societal forces and the values, goals, and motivators for each generation
  • To understand the new ideals of success and leadership.
  • To foster an understanding among members of different generations of the differences in perception, expression, and interpretation of common situations in the workplace
  • To provide concrete strategies for how to communicate effectively with different generations
  • To create a better understanding of and tolerance for generational differences
  • To minimize conflict and miscommunication across generations


“Great class! A perfect mixture of reading, presentations, and video...” -Patricia Gerken, Dover, DE

Applies Towards the Following Digital Badges

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Section Title
Managing Generations in the Workplace
Online-Self Paced
Apr 01, 2024 to Apr 26, 2024
Course Fee(s)
Tuition non-credit $175.00 Click here to get more information
Section Notes

For further information on this course, please contact dlanpher@harpercollege.edu.

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