Today, several distinct generations are represented in the workforce. Discover what motivates each generation at work, what messages and incentives they value, and how they prefer to communicate. Identify practical strategies to help your manage Boomers, Gen X'ers, and Gen Y'ers more effectively.
Course OutlineUnit 1
What makes these generations different
-The transition from the Industrial Age to the Internet Age
-How society shapes us
-Who is Gen Y?
Evolving standards of hard work and success
-Time as key to profitability
-The focus on outcomes
-The problem with meetings
What motivates generations at work
-Monetary and non-monetary rewards
-Key role of the “boss”
-Lateral career moves
Work styles and technology
-Customizing work styles and processes
-Peak work time and place
-A new role for technology and work
Learner OutcomesUpon successful completion of the course, you will:
- Be able to recognize Boomer, Gen X and Gen Y generational behaviors and interpret their meanings correctly
Be able to correctly interpret the language of Boomer, Gen X and Gen Y generations
Be able to identify ways to adjust your own communication and leadership style to interact more effectively with members of different generations
Be able to explain the relationship between changes in the broader society and the shaping of generational values and behavior
Be able to suggest strategies, other than monetary, to motivate and reward today’s workforce.
Be able to communicate more effectively with Boomers, Gen Xers and Gen Yers
Be more successful in working with people in different generations
To identify behaviors characterizing Boomers, Gen Xers and Gen Yers
To identify myths about Gen X and Gen Y and understand why they have developed
To analyze the relationship of societal forces and the values, goals, and motivators for each generation
To understand the new ideals of success and leadership.
To foster an understanding among members of different generations of the differences in perception, expression, and interpretation of common situations in the workplace
To provide concrete strategies for how to communicate effectively with different generations
To create a better understanding of and tolerance for generational differences
To minimize conflict and miscommunication across generations
Testimonials“Great class! A perfect mixture of reading, presentations, and video...” -Patricia Gerken, Dover, DE
Applies Towards the Following Digital Badges
- Management Digital Badge - Online : Required Courses
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