A recent study conducted by the American Management Association revealed that typical managers spend more than 20 percent of their day engaged in or reacting to conflict situations. Out of 25 management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model; discuss case studies in conflict management; and take away successful conflict management strategies for the workplace.
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About Your Instructor
Course OutlineUnit 1
- Definition of conflict.
- The up side of conflict.
- Describe performance expectations related to conflict.
Understanding the Conflict Management Model
-Using the model
-Dialog for a conflict conversation
Conflict Management Case Studies
-Review of real world cases
Strategies for successAbout Your Instructor
-Creating a standard of performance
Learner OutcomesCourse Outcomes
Understand when conflict is productive and useful for a team.
Learn how to identify and determine when to step in to resolve a conflict situation.
Understand how to communicate using the Conflict Management Model.
Understand how to create accountability for job performance.
Understand how to link employee behaviors to the job performance.
Learn how to be more effective in your relationships with your team.
- Improve your ability to identify, address, and manage conflict situations.
- Improve your effectiveness through understanding of the four steps for addressing conflict.
- Understand why conflict is important and how it can enhance performance.