Effective communication is more important than ever and is critical to your career advancement and success. Get a comprehensive and intensive preparation with skills and techniques you can put to use immediately. You will be learning from some of our most popular instructors and taking away new how-to-skills that work.
Enrolling in this Digital Badge enrolls you in the following courses: Conflict Management, Negotiation: Get What You Want, and Using Personality Profiles for Better Work Performance.
Login information will be sent to your email three days prior to the start of class.
About Your Instructors
- Definition of conflict.
- The up side of conflict.
- Describe performance expectations related to conflict.
Understanding the Conflict Management Model
-Using the model
-Dialog for a conflict conversation
Conflict Management Case Studies
-Review of real world cases
Strategies for success
-Creating a standard of performance
Learner OutcomesCourse Outcomes
Understand when conflict is productive and useful for a team.
Learn how to identify and determine when to step in to resolve a conflict situation.
Understand how to communicate using the Conflict Management Model.
Understand how to create accountability for job performance.
Understand how to link employee behaviors to the job performance.
Learn how to be more effective in your relationships with your team.